Q. How do I become a Sole Lovers Silver, Gold and Platinum Member?

A1 : Silver: Spend $100 to be a Silver Member. 

A2: Gold: To be a Gold Member with an accumulated purchase of $300 and above within a year from your first purchase, or by making a one-time purchase.

A3: Platinum: To be a Platinum with an accumulated purchase of $1,000 and above within a year from your first purchase, or by making a one-time purchase.


Q: How do I enjoy my privileges?
A: VIP privileges is currently available for use in our retail stores. Provide your phone number at the point of purchase


Q. Which are the stores I can enjoy my VIP privileges?
A: J West Outlets - Tampines One, Nex
    Staccato Outlets - Raffles City
    Sole Lovers - Jem, Vivo City


Q. Can I use the promo codes received over emails in printed format in the retail stores?
A: Promo codes are exclusively for online purchase unless otherwise stated.


Q: Is there an expiry to my privilege membership?
A: No, our privilege membership program does not have an expiry date.

Q: Can I get the 10% discount off sales-priced item?

A: VIP members are entitled to additional 10% off unless otherwise stated. Terms and conditions applies.



SOLELOVERS reserves the right to amend the Terms and Conditions of its program without prior notice.

The decision of SOLELOVERS / JWEST / STACCATO shall be final in the event of a dispute arising out of or in connection with transactions made with VIP privileges.

VIP privileges are only valid in the location (Singapore) where the privilege membership has been registered. 

Member privileges are valid at both SOLELOVERS / JWEST / STACCATO retail stores in Singapore only.

The membership is non transferable and valid for only the registered customer
Without prejudice to any action, misuse and/or abuse of privileges will result in termination of membership by  SOLELOVERS / JWEST / STACCATO
Privileges are not applicable for the purchase of gift vouchers, special project items as well as sale and promotional items, unless otherwise stated.

Personal information made available to SOLELOVERS  is done so voluntarily, with member’s knowledge and consent  at SOLELOVERS.
Registration form contains mandatory fields. Incomplete information given may result in delayed processing of the application or the termination of the membership application. SOLELOVERS will, to its best knowledge, ensure that members' information is kept secure at all times and may provide such information to its agent, contractor or third party service provider in connection with the operation of its business or any person under a duty of confidentiality to SOLELOVERS.
The personal information made available by members will be used to provide the requested services and may be used both for marketing research purposes relating to SOLELOVERS' business and to provide information relating to its products and events.