Terms

This website is operated by Imagenes International Pte Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Imagenes International Pte Ltd. Imagenes International Pte Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

1.General

1.1 In these Terms and Conditions the following expressions shall have the following meanings:

a. "Customer" shall mean you and all other persons who purchase the products.

b. "Intellectual Property" shall mean all intellectual property rights of whatsoever nature, including (without limitation) patents, designs, present and future trademark or copyright, whether or not registered or registrable by any means, and the right to file an application for registration thereof.

c. "Product/Products" shall mean any and all the products owned and for sale by Imagenes International Ptd Ltd (Sole Lovers Online Store).

d. "Sole Lovers" shall mean Sole Lovers who is the seller of the products by Imagenes International Ptd Ltd (Sole Lovers Online Store).

e. "Sole Lovers Online Store" shall mean this Internet site or catalogues owned by Imagenes International Pte Ltd (Sole Lovers) and the medium by which Products are offered for sale by Imagenes International Pte Ltd (Sole Lovers) to the Customer.

1.2 All the Products sold by Sole Lovers through this site are sold subject to these Terms and Conditions. By submitting your order for processing by Sole Lovers Online Store, you confirm and affirm that you have read, understood and agree to the Terms and Conditions in the form in which they appear at the time your order is submitted for processing.

1.3 These terms and conditions shall prevail over any other document purporting to have a contractual effect including any Sole Lovers store policy.

1.4 The Customer shall provide Sole Lovers with complete and updated information which shall include (but shall not be limited to) the Customer's legal name, address, telephone and fax numbers (optional) and e-mail address.

1.5 The Customer may place his order via our website. The Customer will receive a confirmation of receipt of order via e-mail. For clarification, such confirmation of receipt of orders does not guarantee stock availability.

1.6 For local orders of value $50 or less per delivery per location, there will be a nominal delivery charge of $10. For local orders of more than $50 per delivery per location, delivery is free of charge. Additional delivery charge may apply for any other special arrangement such as express delivery, etc. Sole Lovers shall make every effort to fulfil orders placed by Customers through the Sole Lovers Online Store , but Sole Lovers shall not be liable to any person if JWest shall decline to fulfil an order for whatever reason, or if Sole Lovers is unable to supply an order because of an unforeseen change to the Products (as the case may be), or because the Products may be unavailable.

 

2.Price

2.1 Sole Lovers shall make every effort to ensure that the prices, details and sizes of Products detailed by the Sole Lovers Online Store are correct but Sole Lovers reserves the right to vary the price and other details of the Products without notice.

2.2 The prices advertised by the Sole Lovers Online are for home delivery shopping only. Prices for some Products may differ from those charged at retail boutiques. The price of certain Products, in particular fresh produce, is subject to daily fluctuation and is offered for guidance only.

2.3 Not all Products sizes will correspond exactly to the description offered on-line. Sole Lovers reserves the right to provide the nearest size of Product at the nearest price.

2.4 Discrepancies between the on-line bill/order price and the final bill may be due to out-of-stock products, substitutions, special offers, daily price changes and weighed items. Sole Lovers reserves the right to adjust the final bill after the on-line bill/order price is presented or conveyed to the Customer and such adjustments shall be marked on the final bill presented to the Customer at the time of delivery.

2.5 In the event of different special offers or promotions being made available to the Customer simultaneously for the same Product, the Customer may elect one such offer or promotion per Product but shall not be entitled to a combination of all such offers or promotions per Product.

2.6 If the Customer requests a variation to the order which Sole Lovers accepts then the price payable for the order will be adjusted accordingly to reflect the variation and shall be recorded on the final bill presented to the Customer at the time of delivery.

2.7 Sole Lovers may from time to time set credit limits for individual Customers and JWest reserves the right to limit sales including the right to prohibit sales to re-sellers.

3.Payment

3.1 Payment for Products ordered through Sole Lovers Online Store can be made by the VISA card, Mastercard via Paypal.

3.2 Sole Lovers may change at any time the method by which payments for Sole Lovers Online Store orders may be effected and such changes may be notified to the Customer by e-mail or by placing a notice to this effect on the Sole Lovers Online Store internet site.

4.Delivery

4.1 Sole Lovers shall use reasonable endeavors to deliver Products of acceptable quality to the delivery address (specified by the Customer on the order form) within the time windows selected by the Customer but Sole Lovers shall not be liable for any delays in its delivery services, if the delay has been due to causes beyond the control of Sole Lovers.

4.2 Delivery Information for local shipping service :

  • Standard Local Delivery

1-3 working days from dispatch. Delivery Monday – Friday (9:00am – 6:00pm)
Free Delivery for orders above $50.00 
For Deliveries below $50.00, delivery charge of $10.00 will apply

We deliver within mainland Singapore and Sentosa Island ONLY. We do not deliver to Jurong Island. Delivery address must be a proper Residential or Commercial Office address. Sole Lovers reserves the right to reject any delivery address without giving any explanation.

  • International Shipping

Malaysia (West & East)

2-5 working days from dispatch. Delivery Monday – Friday (9:00am – 6:00pm)
Free Delivery for orders above $100.00 for Malaysia shoppers
For Deliveries below $100.00, delivery charge of $10.00 will apply

Other Countries

For other countries, you may get in touch with us

Additional delivery charges may apply for any other special arrangement such as special timing, location, etc. Special requests are subjected to approval from Sole Lovers.

Store Collection
Please note that store collection is unavailable at the moment.

4.3 Delivery slots are subjected to availability.

4.4 Bulk orders (as determined by Sole Lovers in its sole discretion) shall be delivered 5 days after such orders. Sole Lovers shall not be liable to any person if Sole Lovers shall decline to fulfil an BULK order for whatever reason.

4.5 The Customer is to notify Sole Lovers immediately of a change to his delivery address and contact number.

4.6 Save where the Customer has specifically instructed Sole Lovers to leave his delivery outside the door provided payment has already been effected earlier (when such delivery shall be at customer's risk), all deliveries shall be signed off by the Customer on the delivery invoices.

4.7 If the delivery includes alcoholic drinks, tobacco products or any other items which may not be delivered to a minor, a person of 18 years of age or older with appropriate identification must be present to take delivery of the alcoholic drinks, tobacco products or other items. If in the case of such a delivery, no person of 18 years of age or older is present, delivery shall be attempted at another time and Sole Lovers reserves the right to charge the Customer an additional re-delivery fee of $12.

4.8 If payment for the order is to be made by cash on delivery, the Customer shall ensure that a person of a reasonable age who is authorised to receive and pay for the order is present at the specified time of delivery at the Customer's address to receive and pay for the order. If no such person is present, Sole Lovers shall attempt to make the delivery at another time but reserves the right to charge the Customer an extra re-delivery fee of S$12.00.

4.9 Sole Lovers reserves the right to withhold delivery of the Products to the Customer if it has any doubts whatsoever as to the Customer's credit worthiness or if the Customer does not effect payment upon delivery.

5.Variation / Cancellation of Order

5.1 The Customer may vary or cancel the order up to the point in time that Sole Lovers has commenced processing the order and the Customer will not incur any cost in doing so.

5.2 Subject to the Customer's consent, Sole Lovers may substitute a Product for another similar Product if the initial Product ordered by the Customer is unavailable.

5.3 If there is no prior consent from the customer for a substitution, no substitution shall be made.

6.Property Risk

6.1 All risk in the Products shall pass to the Customer upon delivery to the Customer's delivery address but Sole Lovers shall retain title in the Products until such time as payment for the Products has been effected.

7.Returns of Products / Refunds  

7.1 Product pictures provided on this site are provided to help recognise products. Due to packaging redesign and improvements these may not reflect exactly on the pack you receive. We take all reasonable care to ensure that all descriptions, details and prices of products appearing on the Website are correct at the time when the information was inputted onto the system, the information appearing on this Website at any time may not reflect the exact position at the moment you place an order.

7.2 Sole Lovers shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any discrepancy, please notify us either by e-mail at customer@solelovers.com or call hotline at 6248 0988 by the next day. Returns/Refunds can be arranged under the following circumstances:

  • if any Product have been delivered in a damaged condition, or if the Product is out of date, or if a Product which was ordered and invoiced is not included in the delivery, or if the wrong Product is delivered, Sole Lovers shall either refund the Customer the value of that Product, or replace the Product.
  • if any Product which was not included in the Customer's order is delivered to the Customer, Sole Lovers shall collect the Product from the Customer.
  • if the Customer has been charged for a Product which has not been delivered, Sole Lovers shall refund the Customer the value of the Product as originally charged to the Customer.
  • If a Customer is charged more than the value of a Product, Sole Lovers shall refund to the Customer the difference.

      7.3 All refunds will be made via the same mode of payment on which the original purchase was made within 5 working days.

      7.4 All replacements of Products shall be effected in the shortest time possible.

      8.Warranties

      8.1 To the extent permitted by law, all warranties, descriptions, representations or advice given as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise of the Products supplied, are expressly excluded.

      8.2 No agent or representative of Sole Lovers is authorized to make any warranties, representations or statements regarding the Products and Sole Lovers shall not in any way be bound by any such unauthorized warranties, representations or statements.

      9.Liability

      9.1 The liability of Sole Lovers whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or non-compliance of the Products or any other breach of Sole Lovers's obligations hereunder shall not in any event exceed an amount equivalent to the price of the Products.

      9.2 Sole Lovers shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever nor shall Sole Lovers be liable for any damage or loss caused by the Customer's servants, agents, buyers or other persons whatsoever.

      9.3 The Customer shall ensure that the Products are not used for any purpose for which they are not suitable and shall be responsible for using all necessary skill and care in handling and using the Products. The Customer expressly acknowledges and agrees that Sole Lovers assumes no obligation or liability for any advice or information given with the Products and Sole Lovers shall not be responsible for any inaccuracy or misstatement of any such information. The Products shall be accepted by the Customer entirely at the Customer's risk.

      10.Special Products

      10.1 If the Customer's order includes any tobacco product then the Customer warrants that he/she is 18 years of age or over and legally entitled to purchase any tobacco product.

      10.2 If the Customer's order includes any liquor product the Customer warrants that he/she is not under the age of 18 years and is legally entitled to purchase any liquor product and that he/she is not under the influence of alcohol at the time of placing the order.

      10.3 The Customer shall ensure that no person or persons shall use his/her Login to purchase tobacco products or alcohol if that person or persons cannot satisfy Clauses 10.1 and 10.2.

      11.Intellectual Property 

      11.1 All right, title and interest in all Intellectual Property in all concepts, systems, written, graphic and other material relating to Sole Lovers Online Store shall at all times remain the property of Sole Lovers.

      11.2 Sole Lovers and other parties own the trade marks, logos and service marks displayed on this site/catalogue and/or in connection with the Products and Customers and on-line visitors are prohibited from using the same without the written permission of Sole Lovers or such other parties.

      12.Force Majeure

      12.1 If the performance by Sole Lovers of its obligations under the Sole Lovers Online Store is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the government of Singapore or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of Sole Lovers), Sole Lovers shall be excused from such performance to the extent of such prevention.

      13.Variation of Terms & Conditions

      13.1 Sole Lovers reserves the right to amend these Terms and Conditions in its sole discretion. Sole Lovers may, but does not undertake, to notify the Customer of such changes. It is the Customer's responsibility to review the Terms and Conditions prior to submitting any order and Sole Lovers shall have no responsibility to notify the Customer of any changes to the Terms and Conditions prior to the coming into effect of such changes or otherwise.

      14.Applicable Law

      14.1 These Terms and Conditions shall be governed by the laws of Singapore and the Customer and Sole Lovers agree to submit to the jurisdiction of the Singapore courts.

      15.Personal Data

      15.1 The Customer authorises Sole Lovers to collect, retain and use personal information about the Customer for the following purposes:-

      • Undertaking any dealings or transactions with the Customer and providing continuous services to the Customer;
      • Enforcing of any legal or other rights Sole Lovers may have against the Customer in any manner that Sole Lovers sees fit;
      • Assessing the Customer's credit-worthiness;
      • Making such disclosures as may in Sole Lovers's opinion be required for any of the above purposes;
      • Sending the Customer any advertising and/or promotional material;
      • Designing services for Customers;
      • Conducting research, such as research which determine which areas are not meeting Sole Lovers's Customers' needs;
      • Customising pages for Customers and putting together Customer shopping lists;
      • Notifying Customers of special offers or new Products;
      • Notifying Customer of up-dates to this site/catalogue;
      • Performing statistical and analysis of Customers' behaviour and characteristics in order to measure interest in and use of the various areas of this site and providing this information to advertisers together with information as to the number of users that have been exposed to or clicked on their banners

        15.2 The Customer further authorises Sole Lovers to collect personal information about the Customer from the Customer or any other source available to Sole Lovers including but not limited to credit referral agencies, the Customer's bank (present and past) and other suppliers or products and services to the Customer and other persons or companies with whom the Customer will have been associated.

        15.3 The Customer is aware that in the event that sufficient personal information is not supplied, or is not satisfactory to Sole Lovers then his/her application for registration to Sole Lovers Online Store may not be accepted.

        15.4 The Customer is aware that any personal information supplied by the Customer will be retained by Sole Lovers and will be accessible to Sole Lovers's employees and other persons or bodies corporate engaged by Sole Lovers for or in relation to any of the purposes listed in Clause 15.1 above, or to third parties as stated in Clause 16 below and the Customer authorises Sole Lovers to disclose all or any part of any personal information provided by the Customer to such third parties.

        15.5 The Customer acknowledges that Sole Lovers shall retain all personal information supplied by the Customer and unless otherwise notified to Sole Lovers, may continue to contact the Customer with marketing information even after the Customer's registration is cancelled.

        16.Confidentiality

        16.1 Sole Lovers does not sell, rent or lease its Customer lists to third party.

        16.2 Personal data held by Sole Lovers relating to its Customers or to visitors to this site will be kept confidential unless Sole Lovers has Customer's consent otherwise but Sole Lovers may provide this information to third parties including but not limited to Sole Lovers advertisers, associated companies or trusted contractors/agents or other network operators who perform certain tasks for Sole Lovers in connection with the provision of Sole Lovers's services to its Customers and to visitors to this site. All such third parties are prohibited from using Customer's personal data except to provide the requisite services to Sole Lovers and they are required to maintain the confidentiality of such data.

        16.3 Any questions, comments, suggestions or information other than personal data sent or posted to this site, or any part of this site by online Customers and visitors will be deemed voluntarily provided to Sole Lovers on a non-confidential and non-proprietary basis. Sole Lovers reserves the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development, manufactured and marketing of products and services and to meet Customer needs.

        16.4 Sole Lovers will disclose Customer's personal data, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:-

        • Comply with legal process served on Sole Lovers or the site;
        • Protect and defend the rights or property of Sole Lovers; and
        • Act under exigent circumstances to protect the personal safety of users of Sole Lovers, the Sole Lovers internet site or the public.

          17.Safety of Personal Data

          17.1 All reasonable efforts are made by Sole Lovers to ensure that any personal data held by Sole Lovers and Sole Lovers Online Store is stored in a secure and safe place and no unauthorised access will be made by Sole Lovers to Customer's computer or browser.

          18.Links

          18.1 The Sole Lovers Online Store internet site may contain links to other sites and pages. By activating a link, such as for example by clicking on the banner of an advertiser, the Customer leaves Sole Lovers’s site and Sole Lovers does not exercise control over any personal data or any other information the Customer gives to any other entity after leaving the site and access to such site or page is at the Customer’s own risk for which Sole Lovers disclaims all responsibility and liability.

          19.Content

          19.1 All reasonable efforts are made to ensure that the information provided on this site is correct and up-to-date. However, Sole Lovers disclaims all implied and/or express warranties and makes no representation as to the accuracy or completeness of any information on the site. Sole Lovers takes no responsibility and assumes no liability for the content of the site or for anything posted on or linked to it, including without limitation any mistake, error, omission, infringement, defamation, falsehood, or other material or omission that might offend or otherwise give rise to any claim or complaint. (See also without limitation the words in capitals below)

          20.Security Policy

          20.1 Sole Lovers had established an information security policy for the prevention and detection of unauthorized access or misuse of information with the following methods

          • Firewalls facility.
          • Customers information and private transaction data are protected using 128-bit Secure Socket Layer (SSL) encryption. SSL encryption is an Internet security protocol used by Internet browsers to transmit sensitive information.
          • We test our systems periodically to ensure there are no possible breaches of our security and that our customers’ security and confidential policy information is not compromised in any way.

            21.Limitation of Liability

            21.1 By accessing and using this Sole Lovers Online Store internet site, the Customer acknowledges and accepts that the use of the site is at the Customer’s own risk. Sole Lovers shall not be liable for any direct, indirect, incidental, consequential or punitive damage or for damages for lost profits or for loss of revenue arising out of any use of, access to, or inability to use the site. Without limiting the foregoing:

            THIS SITE AND ALL INFORMATION AND MATERIALS CONTAINED IN IT ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR IMPLIED TERMS AS TO TITLE, QUALITY, MERCHANTABILITY, FITNESS FOR PURPOSE , PRIVACY OR NON-INFRINGEMENT. Sole Lovers HAS NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENTS OF THE SITE. Sole Lovers ASSUMES NO RESPONSIBILITY AND SHALL NOT BE LIABLE (TO THE EXTENT PERMITTED BY LAW) FOR ANY DAMAGE OR INJURY ARISING OUT OF ANY USE OF OR ACCESS TO THE SITE/CATALOGUE, OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, INTERCEPTION OF ONLINE COMMUNICATION, SOFTWARE OR HARDWARE PROBLEMS (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR COMPATIBILITY PROBLEMS), THEFT, DESTRUCTION OR ALTERATION OF THE SITE, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOUR, NEGLIGENCE OR, UNDER ANY OTHER CAUSE OF ACTION RESULTING DIRECTLY OR INDIRECTLY FROM ANY ACCESS OR USE OF THE SITE/CATALOGUE, OR ANY UPLOADING, DOWNLOADING OR PUBLICATION OF DATA, TEXT, IMAGES OR OTHER MATERIAL OR INFORMATION TO OR FROM THE SITE.